Shipping policy
GH Jewelers Shipping Policy
At GH Jewelers, we are committed to delivering your order safely and as quickly as possible. Because many of our pieces are sourced, made to order, or custom-crafted, shipping and processing times may vary depending on the item you purchase.
Order Processing
All orders are subject to product availability. Processing times vary by product and begin once your order has been confirmed and payment has been successfully processed.
Estimated delivery dates provided at checkout are estimates only and are not guaranteed. Processing and shipping times may change due to inventory availability, supplier production schedules, weather, carrier delays, holidays, or other circumstances outside of our control.
If your order is expected to be delayed beyond the original estimate, we will contact you as soon as possible with an update and a revised estimated delivery timeframe.
Standard Orders
In-stock items are generally processed and shipped within the estimated timeframe shown at checkout. Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.
Please note that shipping transit times are determined by the shipping carrier and may vary depending on your location.
Custom & Personalized Orders
Custom, personalized, engraved, resized, and made-to-order jewelry requires additional production time.
These orders may take up to 30 days to complete before they are ready to ship, although many orders are completed sooner.
After your order is placed, we will provide you with an estimated production timeline. Once your custom piece has been completed and is ready for shipment, we will send you an updated shipping confirmation with a more accurate delivery window and tracking information.
Because each custom piece is created specifically for you, production times may vary depending on the complexity of the design, material availability, and craftsmanship requirements.
Shipping Delays
While we work hard to meet all estimated delivery dates, delays may occasionally occur due to circumstances beyond our control, including but not limited to:
- High order volumes
- Supplier or manufacturer delays
- Carrier delays
- Weather events or natural disasters
- Holidays
- Customs processing (for international shipments)
If your order is affected by a significant delay, our team will keep you informed throughout the process.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. GH Jewelers is not responsible for delays or additional shipping charges resulting from incorrect or incomplete shipping addresses.
If you notice an error in your shipping information, please contact us immediately at ghsupport@ghjewelers.com. We will do our best to update your order before it ships.
Lost or Damaged Packages
If your package arrives damaged or appears to have been lost during transit, please contact us as soon as possible at ghsupport@ghjewelers.com. We will work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.
Questions
If you have any questions regarding your order or shipping timeline, please contact us at:
Email: ghsupport@ghjewelers.com